Terms of Use / Distance Sale Contract
1. Ordering from the cwp.fi online store (hereinafter referred to as CWP)
1.1. It is not necessary for customers to register to make an order. However, customers can register, using the registration form, if they want to.
When registering, customers shall:
- Register as a customer in CWP's customer register by giving their name and other required information
- Give their consent for CWP to store their personal details in its customer database
- Declare that the information given is correct
Registration is necessary if a customer wants to receive any member reductions.
1.2. Customers shall pay due care and attention when using the online store.
2. The validity of the order
2.1. Communication between the parties shall occur either by e-mail, letter or telephone (tel. +358 50 411 6633). After completing an order, customers pledge to check their e-mail for order confirmation and any other notices.
2.2. A binding sales contract will take effect after CWP has sent an order confirmation by e-mail.
2.3. Before the order has been delivered, the customer has the right to cancel the whole order, or parts of it, by e-mail, letter or phone. The delivery is considered to have taken place when the buyer has received a part of the order, or the whole order, or a notification that the order has been handed over to a transit company for delivery.
2.4. After the customer has made an order, CWP does not have the right to change the terms of contract, with the exception of clear errors.
3. Prices
3.1. The valid price is the price that is given in CWP's price list at https://www.cwp.fi. The valid price is given in euros (EUR). CWP reserves the right to make price changes.
3.2. Any applicable processing and/or handling charges will be added to the order.
4. Delivery
4.1. If CWP has the product in store the estimated time of dispatch shall be between one and three (1-3) working days.
4.2. If the customer wants a product strictly by a certain date this must be mentioned separately; for example, in the field “Additional information” in the order form when making the order.
4.3. If the customer buys several products for which different delivery dates are given, the order will be delivered according to the latest given delivery date.
4.4. Deliveries will mainly be made through finnish mail Posti or transit companies GLS and UPS, unless separately agreed otherwise.
4.5. All the customs fees and taxes are solely the buyers' responsibilities. CWP always declares the real value and contents of the parcel.
4.6. It is buyers' responsibility to find out if the intended purchase can be legally imported in buyers' country and to obtain all the necessary permits and licences.
4.7. By placing an order with CWP, the customer verifies that they are over 18 years of age and are aware of all laws regarding the possession or carrying of the products they are ordering. CWP shall not be held liable for any infraction of laws by the purchaser. By placing an order with us you agree to our undertaking age verification or other checks and you agree to our providing details to your country's law enforcement agencies. We reserve the right to refuse completion of any order at our own discretion.
5. Terms of payment
5.1. Payments will be made with the following payment methods:
- PayPal. Buyer can use the PayPal payment operator to pay for the order. In such cases, the customer is directed to the PayPal website to pay for their order when ordering.
- 15–18-year-old buyers require their guardian’s permission when buying a product with funds that they have not acquired through their own work.
6. Returns
6.1. Private customers have the right to return unused products within fourteen (14) days of receiving the product(s), starting the day after the receipt date. The returned product(s) and product packaging shall be in the same condition as when received. This means that the product packaging shall be unbroken and the product shall have no signs of use. Address labels or other labels and stickers shall not be stuck directly on the sales package. Customers have to pay the return shipping cost. If the product to be returned is no longer flawless, i.e. the product can no longer be sold with the normal price given in the CWP price list, CWP has the right to deduct the amount that the product’s value has dropped from the sum to be returned to the customer. The payment will be refunded usually within a couple of days after receiving the returned product, but no later than within 30 days.
6.2. Companies’ and communities' right to return is more limited. The possibility for companies to return products must be agreed upon in advance with CWP's customer service staff. If a company returns a product or products, they will be charged postage.
7. Deliveries that have broken in transit
7.1. A package may be damaged in transit. That is why we recommend that you check that the product is in good order as soon as you have received it. If the package or the products ordered have been damaged in transit, a damage report should be filed immediately. After this, an agreement can be made about delivering a replacement product.
8. Complaints
8.1. If an incorrect or damaged product is delivered to the customer, the customer shall inform CWP of this within a reasonable time either by e-mail at info(at)cwp.fi, by phone at +358 50 411 6633 or by post at Lamnia/CWP, Myllymäenkatu 21, 53550 Lappeenranta, Finland. An incorrect delivery shall be returned without postal charges according to the instructions given by CWP in section 6.1. The return shall be made after notification of defect. After receiving the returned product, CWP will refund the paid purchase price to the customer without delay, if it has already been paid.
9. Force majeure
9.1. CWP will not be held responsible for a delivery of an order that is prevented, delayed or made difficult due to circumstances that are beyond CWP's control, such as war, natural catastrophe, export or import ban, a decision by an authority, a disturbance of general traffic or any other corresponding event beyond CWP's control.
10. Solving disputes
10.1. Finnish law will be applied to any disputes or disagreements resulting from this Distance Sale Contract.
10.2. Any unarbitrated disputes shall be solved in the Lappeenranta District Court.
